Are New Cars Too High Tech? Auto Repair Shops Say Yes - SlashGear
Gorloff-KV/Shutterstock Over the past few years, manufacturers in all industries have been trying their best to lock owners and independent repair shops out of all but the most basic repairs - unless they have proprietary tools and the manufacturer's blessing.
The Andy Analysis
This is a very interesting situation and needs to be looked at more closely. Much of this is walled garden lock in, similar to Apple products, where third party repairs are limited to only the approved shops. The other is skill level and knowledge. EV’s are largely computers on wheels, not cars with computers. As a result they have less moving parts, and more chips and software. Tools to diagnose have to come from the manufacturers, and for now, there are very few third party tools out there to evaluate the vehicle in order to provide service. This monopoly like environment makes it harder for independent shops to do all but basic work, and in turn drives up the cost for owners to have their cars repaired if the work needed is not covered by warranty or the warranty has expired. This will eventually change over time, as manufacturers move in the asset light direction, reducing their repair footprint, offering licenses to repair facilities and providing them the software and hardware to maintain, update and repair the vehicles.
This model underscores why many traditional car dealers are fearful of the EV market, as they will no longer have the post sales service revenue and warranty money coming in that covers those very slick, modern dealerships and high profits.